At The Indian Shop, customer satisfaction is important to us. This policy outlines the terms and conditions for order cancellations, returns, replacements, and refunds.
1. Order Cancellation
Before Shipment
- Orders can be cancelled before they are shipped.
- To request a cancellation, please contact us immediately at:
- 📧 support@theindianshop.in
- 📞 8847224290
- If the order is cancelled successfully before dispatch, a full refund will be processed.
After Shipment
- Once the order has been shipped, cancellation requests will not be accepted.
- In such cases, customers may refer to the return or replacement section below (if applicable).
2. Returns & Replacements
We accept returns or replacements only in the following cases:
- Product received is damaged
- Product received is defective
- Wrong product delivered
Conditions:
- The issue must be reported within 48 hours of delivery
- Clear photos or videos of the product and packaging must be shared
- The product must be unused, unwashed, and in original packaging
📧 Email us at support@theindianshop.in with your order ID and proof.
Note: We do not accept returns for reasons such as change of mind, dislike of product, or size/color preference unless explicitly mentioned on the product page.
3. Refund Policy
- Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days.
- Refunds will be credited to the original mode of payment.
- Shipping charges (if any) are non-refundable, unless the return is due to our error.
4. Non-Refundable Items
Refunds will not be issued for:
- Products damaged due to customer mishandling
- Orders returned without prior approval
- Products returned after the allowed return window
- Items marked as “Non-Returnable” on the product page
5. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account or payment app
- Contact your bank or payment provider
- If the issue persists, contact us at support@theindianshop.in
6. Contact Information
For any questions regarding cancellations or refunds, please contact:
The Indian Shop
📞 Mobile: 8847224290
📧 Email: support@theindianshop.in